Return & Refund Policy

At Perfume Wall, customer satisfaction is our priority. We take great care to ensure that every product is delivered in perfect condition. Please read our Return & Refund Policy carefully before placing your order.

  1. Return Eligibility

We accept returns only under the following conditions:

  • The perfume must be factory sealed and unused.
  • The product must be returned in its original packaging, including all accessories, labels, and protective wrapping.
  • The return request must be submitted within 7 days of the delivery date.
  • The product must be in the same condition as it was received.

Products that have been opened, used, tested, damaged by the customer, or returned without their original packaging are not eligible for a return or refund.

  1. Unboxing Video Requirement

To protect both our customers and our business from fraudulent claims or shipping-related disputes, an uninterrupted unboxing video is mandatory for all complaints, damaged items, incorrect products, missing items, and return requests.

The video should:

  • Clearly show the sealed shipping package before it is opened.
  • Capture the entire unboxing process without any cuts or edits.
  • Clearly display the product and any issue being reported.

Unfortunately, claims submitted without a valid unboxing video cannot be processed.

  1. Damaged, Incorrect, or Missing Items

If you receive a damaged product, the wrong item, or if any item is missing from your order, please contact our customer support within 48 hours of delivery and provide:

  • Your order number.
  • An uninterrupted unboxing video.
  • Clear photographs of the product and packaging (if requested).

Once your claim has been verified, we will arrange a replacement, exchange, or refund, depending on the circumstances.

  1. Refund Process

After we receive and inspect the returned product, we will notify you of the status of your refund.

If your return is approved:

  • Your refund will be processed using the original payment method whenever possible.
  • If Cash on Delivery (COD) was used, the refund will be issued through a mutually agreed payment method.
  • Refund processing times may vary depending on your payment provider.

Shipping charges are generally non-refundable, unless the return is due to our error.

  1. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Opened or used perfumes.
  • Perfumes with broken or removed factory seals.
  • Products returned after 7 days of delivery.
  • Products returned without their original packaging.
  • Items damaged due to customer misuse or improper handling.
  • Returns submitted without the required unboxing video.
  1. How to Request a Return

To initiate a return, please contact our customer support team with:

  • Your order number.
  • Reason for the return.
  • The required uninterrupted unboxing video.
  • Any supporting images, if applicable.

Our support team will review your request and provide further instructions if your return qualifies under this policy.

  1. Contact Us

If you have any questions regarding our Return & Refund Policy, please contact the Perfume Wall customer support team. We are always happy to assist you.