Return & Refund Policy

 At Perfume Wall, customer satisfaction is our priority. We take great care to ensure that every product is delivered in perfect condition. Please read our Return &   Refund Policy carefully before placing your order.

 1. Return Eligibility

 We accept returns only under the following conditions:

  • The perfume must be factory sealed and unused.
  • The product must be returned in its original packaging, including all accessories, labels, and protective wrapping.
  • The return request must be submitted within 7 days of the delivery date.
  • The product must be returned in the same condition in which it was received.

 Products that have been opened, used, tested, damaged by the customer, or returned without their original packaging are not eligible for a return or refund.

 2. Return Method

 Approved returns must be sent back to Perfume Wall by courier or postal service using the return instructions provided by our customer support team.

 For normal eligible returns that are not caused by an error on the part of Perfume Wall, the customer is responsible for the return shipping cost.

 Please do not send a return to us without first contacting our customer support team and receiving return instructions.

 3. Unboxing Video Requirement

 To protect both our customers and our business from fraudulent claims and shipping-related disputes, an uninterrupted unboxing video is mandatory for all   complaints, damaged items, incorrect products, missing items, and return requests.

 The video should:

  • Clearly show the sealed shipping package before it is opened.
  • Capture the entire unboxing process without any cuts or edits.
  • Clearly display the product and any issue being reported.

 Unfortunately, claims submitted without a valid unboxing video cannot be processed.

 4. Damaged, Incorrect, or Missing Items

 If you receive a damaged product, the wrong item, or an item is missing from your order, please contact our customer support team within 48 hours of delivery and   provide:

  • Your order number.
  • An uninterrupted unboxing video.
  • Clear photographs of the product and packaging, if requested.

 Once your claim has been verified, Perfume Wall will arrange a replacement, exchange, or refund, depending on the circumstances.

 If the return is due to an error by Perfume Wall, the applicable return shipping cost will be handled by Perfume Wall.

 5. Refund Process

 After we receive and inspect the returned product, we will notify you of the status of your refund.

 If your return is approved:

  • Your refund will normally be processed within 7 days after the returned product has been received and approved.
  • The refund will be processed using the original payment method whenever possible.
  • If Cash on Delivery (COD) was used, the refund will be issued through a mutually agreed payment method.
  • The time required for the refunded amount to appear in your account may vary depending on your bank, payment provider, or financial institution.

 Shipping charges from the original order are generally non-refundable, unless the return is due to an error by Perfume Wall.

 For normal eligible returns, the customer is responsible for the return shipping cost.

 6. Exchanges

 Exchanges are available for damaged, incorrect, or missing products where the claim has been verified by Perfume Wall.

 The product must meet the applicable return conditions and the required unboxing video must be provided.

 For normal eligible returns that are not caused by an error by Perfume Wall, an exchange is subject to approval and availability.

 7. Non-Returnable Items

 The following items cannot be returned or exchanged:

  • Opened or used perfumes.
  • Perfumes with broken or removed factory seals.
  • Products returned after 7 days of delivery.
  • Products returned without their original packaging.
  • Items damaged due to customer misuse or improper handling.
  • Returns submitted without the required unboxing video.

 8. How to Request a Return

 To initiate a return, please contact our customer support team within 7 days of delivery with:

  • Your order number.
  • Reason for the return.
  • The required uninterrupted unboxing video.
  • Any supporting images, if applicable.

 Our support team will review your request and provide return instructions if your return qualifies under this policy.

 Please do not ship any product back before receiving instructions from our customer support team.

 9. Return Shipping Costs

 For normal eligible returns that are not caused by an error by Perfume Wall, the customer is responsible for the return shipping cost.

 If the return is required because Perfume Wall sent an incorrect product, a damaged product, or an item was missing from the order, Perfume Wall will handle the applicable return shipping cost after the claim has been verified.

 Original shipping charges are generally non-refundable unless the return is due to an error by Perfume Wall.

 10. Contact Us

 If you have any questions regarding our Return & Refund Policy or would like to request a return, please contact the Perfume Wall customer support team.

 We are always happy to assist you.